We are implementing Avaya Callback Assist for the first time and I am following the installation guide. I am at the step of creating the AAS enabled Agent ID’s. I have questioned on one of the settings that is required for the creation of the ID. The ID has to be associated to a “Port Extension”.
Is the port extension one of the phantom extensions that was created earlier as part of the installation process or different extension? (In the documentation it makes reference to entering IVR extension in the “Port Extension” field). If it is an IVR extension I have not heard of that term before.
Is an IVR extension a regular DID or does it require additional programming? If an IVR extension requires additional setup, can anyone direction on doing that?
Is the port extension one of the phantom extensions that was created earlier as part of the installation process or different extension? (In the documentation it makes reference to entering IVR extension in the “Port Extension” field). If it is an IVR extension I have not heard of that term before.
Is an IVR extension a regular DID or does it require additional programming? If an IVR extension requires additional setup, can anyone direction on doing that?