scriptscience
Technical User
In the associated data column, what does a PRI: 6 mean? Thanks
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question on call by call
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TelecomNemo
Technical User
Might be priority 6 which is the default priority used when calls are queued to a skillset.
example: QUEUE TO SKILLSET abc123 (with no priority defined queues with priorty 6)
as opposed to: QUEUE TO SKILLSET abc123 WITH PRIORTY 3 (queues with priority 3)
example: QUEUE TO SKILLSET abc123 (with no priority defined queues with priorty 6)
as opposed to: QUEUE TO SKILLSET abc123 WITH PRIORTY 3 (queues with priority 3)
captaingadget
IS-IT--Management
PRI is definitely the CALL prioity.
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scriptscience
Technical User
Do you know what EVENT DATA on call by call that says REASON:NET ALREADY SERVICED TIME IN Q. thanks.
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scriptscience
Technical User
Within the skillset, what would happen if there are different priorities? Would priority 1 mean that the call gets routed first?
captaingadget
IS-IT--Management
Correct, the call with the highest priority (1 is the highest) gets answered first. This can mean that if there are always calls queueing with PRI 1 then calls with a lower priority can never be answered.
Not sure about the "net already serviced" message, but it may mean that you are repeating a command in the script and it is simply telling you that it has already serviced the command.
Not sure about the "net already serviced" message, but it may mean that you are repeating a command in the script and it is simply telling you that it has already serviced the command.
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