Ok, I think their end is setup but i am still experiencing some weird problem. When I go to the site print.mydomain.com from office behind the firewall, i see the site. When i am elsewhere, it throws the following error:
This problem can be caused by a variety of issues, including:
• Internet connectivity has been lost.
• The website is temporarily unavailable.
• The Domain Name Server (DNS) is not reachable.
• The Domain Name Server (DNS) does not have a listing for the website's domain.
• If this is an HTTPS (secure) address, click Tools, click Internet Options, click Advanced, and check to be sure the SSL and TLS protocols are enabled under the security section.
What am I doing wrong? thanks