MightyMrMatt
IS-IT--Management
I might be crazy (and I am sure my own mother would confirm I am) , but when you set up Wrap Up Time for a User Profile that handles incoming calls for CCR Agents, doesn't it show as ACW for each call?
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Question about ACW
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MightyMrMatt
IS-IT--Management
Right, but don't they both show as ACW in the CCR Database under AgentActivity?
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