Queing Calls

[ohyes]

Hi Guys
How does the check step in a vector work. I have a skill in a vector which if it gets busy i want to que the calls to another skill as well as bieng answerd by the skill its already qued against. I was told to do a check skill xxx. Is this the best option.

 

[1a22ip]

The check vector stuff is done up front. After you check the time and staff your steps might look like this:

01 wait-time 0 secs hearing ringback
02 goto step 20 if staffed-agents in skill 10 = 0
03 goto step 20 if staffed-agents in skill 15 = 0
04 goto step 20 if time-of-day is all 18:00 to all 03:00
05 consider skill 15 pri m adjust-by 0
06 consider skill 10 pri h adjust-by 5
07 queue-to best

I beleve that the adjust-by are seconds that the agents in the associated skill is idle.

Hope this make sense
ED

1a2 to ip I seen it all