I was running Quark, tried to open a file and it unexpectedly quit. I tried a couple more times to get the file open, no luck. Quark won't open on its own, without clicking a file first. I've rebooted, shut down, tried quitting Suitcase, still doesn't work. It's Quark 6.5 on Mac OS 10.2. I've been using it all morning so far, now it suddenly quits! AHH! >:-<
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!! Quark Quits on Startup !!
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Hi Duncan,
Repair Permissions didn't help. (I'm calmed down a little, though!) When I open Quark, I get the splash screen. Fine. When it gets to the point in loading where our name would appear under "Licensed To," that's when it quits. I looked in the Quark App folder and package for a preference file or anything with today as the modified date, but I couldn't find anything. Is there somewhere else, System Folder or something, that would have that? I heard that OSX doesn't use preference files, but then I thought someone said it does but in a different way? I'm still no good at troubleshooting in OSX. I'll look around some more and may have to contact Quark. At least they don't charge anymore, but I haven't had to use it yet... They're probably all in India...
Repair Permissions didn't help. (I'm calmed down a little, though!) When I open Quark, I get the splash screen. Fine. When it gets to the point in loading where our name would appear under "Licensed To," that's when it quits. I looked in the Quark App folder and package for a preference file or anything with today as the modified date, but I couldn't find anything. Is there somewhere else, System Folder or something, that would have that? I heard that OSX doesn't use preference files, but then I thought someone said it does but in a different way? I'm still no good at troubleshooting in OSX. I'll look around some more and may have to contact Quark. At least they don't charge anymore, but I haven't had to use it yet... They're probably all in India...
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I found this info on the Quark site:
Under Application Troubleshooting, the first step is to make a new folder on the desktop called Testing QXP, drag the Quark app icon into it, then launch from there. When I do that, I don't even get the splash screen. The icon bounces in the dock and then stops without anything happening. Can someone else actually launch it from there?
Under Application Troubleshooting, the first step is to make a new folder on the desktop called Testing QXP, drag the Quark app icon into it, then launch from there. When I do that, I don't even get the splash screen. The icon bounces in the dock and then stops without anything happening. Can someone else actually launch it from there?
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OK I got it. I'm a little embarassed that I had to call Quark for this, but it worked! It was a corrupt preferences file.
Mac HD > User > [current user] > Library > Preferences > Quark
I trashed the whole folder and Viola! I just wish they had that solution on the website to save some time.
Mac HD > User > [current user] > Library > Preferences > Quark
I trashed the whole folder and Viola! I just wish they had that solution on the website to save some time.
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