QoS Logging for Call Manager - How to begin?

[dudecrush]

Hello all - I'm running CM 9.1

I have one user who is complaining of occasional echoing when she uses the phone. This user travels between 3 remote offices - let's call them Falls, Green and West, respectively. Her home office is Falls, her DN is bridged to phones at Green and West.

Network relationship:
Falls is an H.323 GW, which is slave to the NB location for phone. NB is an MGCP GW with a PRI.
Green is an H.323 GW, and has had no echoing problems there.
West is an H.323 GW, which is slave to the Frank location for phone. Frank is an MGCP GW with a PRI.
Each location is on it's own subnet, separate from Call Manager.
QoS is enabled on each location's router

As you can see, the "problem children" are the two slave locations (Falls and West). However, no one else at those locations has complained of call echoing at all.

I am somewhat uncertain of how to look for call quality issues. I know that jitter and delay play a part. What tools could I use to check for call quality?
I downloaded the CMR and CDR records from Call Manager, but I see nothing in terms of QoS. What about RTMT? I downloaded the admin guide for RTMT and search for QoS, but found only 2 small references.

Can anyone tell me how to begin? What should I be looking for?

 

[gnrslash4life]

CM does a pretty basic job of doing QOS reporting. First off it needs to be manually configured to even tag the data. Secondly you need something like Prime Collaboration to really dive into it.

I would start basic and find out is it just 1 number or is it every call, a mix? Outbound vs inbound etc. Could just be her phone.

Certifications:
A+
Network+
CCENT
CCNA Voice
TVOICE
CAPPS

 

[whykap]

Echo is almost never a QoS issue. More than usual it's enviromental. hardware issues can cause it as well, but you would have more users complaining. Same with QoS, since it's isolated to one user, start by looking at the user habits first.
Headset, volume too loud on the phone, handsfree usage, that kind of stuff.

 

[dudecrush]

Thanks Guys.

whykap - you are pretty close to my opinion. This user has a history of problems, while those around her never do....and these problems aren't just confined to voice, either. We think the voice issue is voice calls to cell phones vs. land-line calls. I hadn't thought of the speakerphone angle - that may have something to do with it. Still, I need the numbers to back me up.


gnrslash4life - Is QoS even enabled on CUCM, or is it all on the router? I couldn't find anything in CUCM under Enterprise parameters, Service Parameters or in Unified Serviceability. All I can see is that it's on the router. Also, where do I find QoS reporting in CUCM? I don't see QoS in the CDR/CMR logs or in RTMT. Is it known by a different name?

 

[whykap]

in CDR analysis and reporting is where the QoS reports are. Under system reports

 

[dudecrush]

Yup - I found 'em. I had thought they were in the CDR/CMR reports, but I guess I was wrong.