QCC Console

[theyman]

Is there any way to have other extensions beside the QCC operator ring when a call is placed to the LDN? Basically I want to cover the QCC operator with other extensions and not have to put the QCC operator into position busy.

 

[SYQUEST]

The Legend Features document and System Planning guide cover most of this info with what you can and cannot do with QCCs.

You can download them from the Avaya website: support.avaya.com

Hope this helps!

....JIM....

 

[merlinman]

Well, of course, my issue is and always will be:

Do you really need a QCC?

Does your operator have to answer each and every call coming to the office?

Are there D-I-D's that could releive some of that work load?

For many years now, I have seen ONE and ONLY ONE location that had to have a QCC.

Is this one number 2?

 

[2BAvoice]

I have several times, on old Legends, made a fake QCC, so you can do button coverage, etc...one way is: the console isa DLC with no lines. Put lines on an adjuct or adjucts, put them in a coverage group, put 4-8 buttons for this same group on the console instead of lines/call appearances. This gives you multiple "call appearances" and still lets you do coverage for the console. Dirty, but better than plain QCC.

 

[theyman]

Thanks for the help, I just ended up reprogramming from the QCC to the DLC. There was no need for the QCC. Thanks for the tip 2BAvoice.

 

[merlinman]

So, this was not number 2.