need a little help please.
customer has 5 DID ext off of our Definity that they are using for trunks on their Partner. customer wants to do away with the Partner and have digital service from the Definity. customer bought a digital pack and one 8434D and a few 8410D.
customer wants the 5 DIDs to come into the 8434D (non-DID ext). the 8434 will transfer them out to the eight 8410Ds (non-DID ext) in the office. another thing to add is that when the no one is at the 8434, the other folks that are using the 8410Ds need to have the ability to pick up any call they can hear that is ringing at the 8434 (call pickup group). they also want the ability to see the 8434's first two call appearances on their 8410Ds, but not be able to pick it up as a bridged appearance nor have it ring on their 8410Ds.
also, the manager wants the ability, if possible, to see the status of the 5 DID extensions that are coming into the office on her 8410D.
thanks for any help you can provide.
customer has 5 DID ext off of our Definity that they are using for trunks on their Partner. customer wants to do away with the Partner and have digital service from the Definity. customer bought a digital pack and one 8434D and a few 8410D.
customer wants the 5 DIDs to come into the 8434D (non-DID ext). the 8434 will transfer them out to the eight 8410Ds (non-DID ext) in the office. another thing to add is that when the no one is at the 8434, the other folks that are using the 8410Ds need to have the ability to pick up any call they can hear that is ringing at the 8434 (call pickup group). they also want the ability to see the 8434's first two call appearances on their 8410Ds, but not be able to pick it up as a bridged appearance nor have it ring on their 8410Ds.
also, the manager wants the ability, if possible, to see the status of the 5 DID extensions that are coming into the office on her 8410D.
thanks for any help you can provide.