I've been checking on your original question this afternoon re. the documents option on start-menu....it looks like this must be a basic profile component...I cant find where it is generated from, I can only assume that it is a registry setting on your Citrix Server...???? How many servers do your users logon to...??? It may also be restricted from within a policy file....I'm trying to get more info for you on profiles and policies....basically a profile assigns users options within their login "environment" and a policy provides a means of enabling or disabling access to these options....If you want to check on the existence of policy files, logon to your PDC Server, goto Start/Run and Open "Poledit"...this is the system Policy editor....now File/Open C:\Winnt\system32\repl\export\scripts\ntconfig.pol and you should see a range of icons....including default user and default computer, there may be more depending on whether further policy configuration has been done...????
The documents option on the start menu is also dependant on the users having a "recent" folder present in their profile....????