Public folder - shared contacts

[domino3]

I have a user on my network who is able to open the shared contacts folder within the public folders, and view any contacts on that list. However, when she wishes to send an email the shared contact list is not available, only her personal folder and global addresses.

I've tried changing permissions, but that hasn't helped. She is the only user on the network to have this problem, and I can't see any obvious differences between her account and anyone else's.

 

[alicep]

Double check that the shared folder properties has the "show as Outlook Address book" check marked by Right clicking the folder icon and choosing properties.

If that is correctly marked, I would delete her profile and recreate and see if the problem is resolved.

 

[Zelandakh]

If it isn't showing you shouldn't need to delete the profile. Tools, Accounts, Address Books, remove MAPI, finish and repeat but adding one this time.