RamasamyRathnam
IS-IT--Management
I have received a complaint from my client
that he is experiencing email delays from several
recipients (no particular domains). Delays
happen for both sent and received emails.
The client has Exchange 5.5/Outlook/NT 4.0 and
they are using the ISP mail server
to store and forward. ISP maintains the MX record
for DNS.
The ISP says there are no problems at his side.
Questions:
1. What are the ways to monitor the time taken
for emails to travel from client exchange to the
recipients's mail server?
2. Is there a way to check if the email has reached
the recipient's mail server? I need a delivery
confirmation (not a read receipt).
Return receipts are not helpful as they are controlled by
the receiver. He may opt not to send them.
There are some companies offering services delivery/read confirmation, which require mails
going thru their web site. ( etc.)
I do not want company mails to go thru some other web sites.
Please let me have any inputs and pointers.
Thanks in advance.
Ram
that he is experiencing email delays from several
recipients (no particular domains). Delays
happen for both sent and received emails.
The client has Exchange 5.5/Outlook/NT 4.0 and
they are using the ISP mail server
to store and forward. ISP maintains the MX record
for DNS.
The ISP says there are no problems at his side.
Questions:
1. What are the ways to monitor the time taken
for emails to travel from client exchange to the
recipients's mail server?
2. Is there a way to check if the email has reached
the recipient's mail server? I need a delivery
confirmation (not a read receipt).
Return receipts are not helpful as they are controlled by
the receiver. He may opt not to send them.
There are some companies offering services delivery/read confirmation, which require mails
going thru their web site. ( etc.)
I do not want company mails to go thru some other web sites.
Please let me have any inputs and pointers.
Thanks in advance.
Ram
