The person who handles our definity audix box was laid off a while back, so we had to end up supporting it, but we know nothing of it. We would call avaya for literally everything. from changing extensions to setting up voice mails.. however, I managed to play around with it and figure that stuff out, however, I'm wondering if theres an option to assign speed dials to my phone. i have 12 buttons on the side of my phone and it seems like its suppose to be programmable. Anyone ever do such a thing?