Programming ACD phone for CTI

[MrCSharp]

I am trying to add a new ACD phone to 11c that works with a 3rd pardy software dialer. I set up the phone just like all the other ones as far as i can tell. You can aquire it in symposium and make calls/get calls/login but the automatic dialer tells me "cannot place call". Anyone have any tips that could help when setting up an acd phone to work with a dialer?

 

[MrCSharp]

I noticed there are some differences between the working phone and the one i did, i just dont know how to get the line "ACQ AS:" to change. Where I am going wrong here Please help the newb.


Here is a working phone:

DES 3905
TN 014 0 00 03
TYPE 3905
CDEN 8D
CUST 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FND HTD TDD CRPD STSD
MWD RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
HUNT
PLEV 02
SPID 5096
AST 00 03
IAPG 1
AACS YES
ACQ AS: TN,AST-DN,AST-POSID
ASID 17
SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 5001 0 5129
AGN
01 ADL 16 91416
02 ADL 16 91905
03 SCR 2546 0 MARP
CPND
NAME PRIVATE NAME
XPLN 12
DISPLAY_FMT FIRST,LAST
04 ACNT
05 ADL 16 91519
06 ADL 16 91416
07
08 MSB
09 NRD
10 EMR
11 ASP
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16 2546
20 RGA
21 PRK
22 RNP
23 SSU 0000
24 PRS
25 CHG
26 CPN
27
28
29
30
31

Not working phone:

DES 3905
TN 015 0 00 06
TYPE 3905
CDEN 8D
CUST 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU 000
XLST
CLS CTD FBD WTA LPR MTD FND HTD ADD CRPD STSD
MWD RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
HUNT
PLEV 02
SPID 5096
AST 00 03
IAPG 1
AACS YES
ACQ AS: TN
ASID 17
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 5001 0 5155
AGN
01
02
03 SCR 2601 4 MARP
04 ACNT
05
06
07
08 MSB
09 NRD
10 EMR
11 ASP
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31