Problems with Phone Manager iPro

[kh3572]

I have a 412 with 3.0.59 and VM Pro 3.0.17.
Problem 1: I have 1 remote user and for some reason the callers don't hear any ringing just silence until I answer.

Problem 2: They can hear me, but I can't hear them.

I'm using 729 codec and VOIP is enabled. We've gone as far as Tier 3 support and 2 weeks later we're still having the problem. The customer bought a USB headset because according to Avaya this is the only headset supported, but it still doesn't work. Avaya was able to make it work in their lab using the same software version. I've matched my settings with theirs and still nothing.

Any suggestions?

PhoneLady

 

[JeSTeROCK]

prob 1 - enable fast start in phone manager ipro preferences

prob 2 - are you running pptp vpn and win xp sp2 ?

if so uninstalled QOS packet scheduler on the vpn connection

 

[Spanning]

use g711 it will work better

 

[kh3572]

I have enable fast start under preferences in Phone Manager and that didn't help. I have Windows 2003 Server running xp sp2, but not using pptp vpn. At this point I'm just trying to make it work via direct connect.

I originally had my codec set to G711 ULAW, and change it to G729 per Tier 3, but that still didn't make a difference.

Any other suggestions


PhoneLady

 

[JeSTeROCK]

Remember you have to shut down phone manager and restart it after making changes to the codec and fast start

Also the voip extension shoul use standard settings only, as in don't make any changes to the voip tab.

Also try rebooting the ipo after setting the voip extension up and then trying it again. G729 works ok, i just turn down the gain on the voip extension (-6db or something), hmmm i have just contradicted myself. This is the only change you should make to the voip tab