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Problem with MWI

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C3rv32a2

IS-IT--Management
Joined
Apr 15, 2011
Messages
125
Location
MX
Hello

I have two Nortel PBX CS 1000 one for each site. I have calls from site to site using SIP trunks.

On site "A" I have a Call Pilot server version 5 already installed and working. I want to configure mailboxes from site "B" so they can use the CallPilot on site "A".

I have configured a mailbox on the CallPilot and it is working, I can leave messages and read them with no problem. My problem is that MWI (Message Waiting Indicator) is not lighting up when I leave a message.

Is it possible to send MWI using SIP Trunks?

If it is possible do I need any special configuration?

Looking forward for all of your comments.
 
I thought you had to have the NMS Option in the Call Pilot to do this. Do you have that Option?
 
Thanks for the quick response,

I do not know if I have NMS activated on call Pilot, can you tell me how to check if this option is activated?
 
It is within your key code for Call Pilot
 
Are you using session manager?
 
Also make sure you have MWI turned on in your D-channels
 
Mine looks like this

ADAN DCH 252
CTYP DCIP
DES SIP
USR ISLD
ISLM 4000
SSRC 3700
OTBF 128
NASA NO
IFC SL1
CNEG 1
RLS ID 25
RCAP ND2 MWI TAT
MBGA NO
H323
OVLR NO
OVLS NO
 
also make sure you have identified you're Priv number PNI----it is in the NET Data (ld 21 to print---15 to change)---also in the RDB. The PNI has to match near and far end--use 1.This needs to be programmed in both switches
 
Thank you for all the advise, I will check each item and let you guys know the results.
 
Thanks for all of your answers.

I configured the PNI and with that it worked.

I appreciate all of your help and time.
 
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