Problem with IP Phones

[jasiek]

Hallo! I have problem with running IP phone with Definity system G3csiV9.05. All the seting seems corectlyIP adresses: C-LAN board, TFTP serwer, Ip phone, station set as 4606), but phone after restarting all the time ping DHCP serwer without result.
What can be the problem ?
Thanks

 

[netcon1]

When the phone reboots, it looks at several IP addresses.

Perhaps the dhcp setting in the phone parameters is incorrect or not used.

DHCP is used to get an IP address for the phone from a DHCP server on your network. If the phone dhcp setting is 0.0.0.0 then the option is not used.

If there is another number there, write down the IP dhcp address and see if you can ping it from your PC or even from the switch. Use &quot;ping ip <#.#.#.#>

If the switch cannot see it then check to see if DHCP is even used on your phones. Perhaps static mapping of each phone is used, and DHCP is not used, but an ip address on your phone is set up anyway.

I hope that does not sound too confusing.

Netcon1

If DHCP is not used, perhaps 0.0.0.0 should be set up in the DHCP parameter field on the set.

Netcon1

 

[jasiek]

I dont want use DHCP server. I set IP adresses: IP phone (it is not used adrress from LAN), than Call Srv (adress C-LAN board),Call SVr port=1719, Router= 0.0.0.0 (I dont use), mask=255.255.255.0, File Srv (adress TFTP serwer) .
The phone is restarting, and I have still DHCP meessage (ping time) and phone not working. Is there special procedure to set static IP adress to phone?
I tried procedure: reset phone.
Whats is going on?

Jan

 

[netcon1]

Pre-Installation Checklist for Static Addressing

Before performing static addressing on the 4600 Series IP Telephone, verify that all of the requirements listed below have been met (other than item 4 referring to the DHCP server).

Pre-Installation Checklist
Before plugging in the 4600 Series IP Telephone, verify that all of the following requirements have been met. Failure to do so will prevent the telephone from working and may have a negative impact on your network.

Print copies of this checklist for each server and IP Telephone.

Requirements to Verify about the Network
1. The DEFINITY switch is administered for IP Telephones
and has software for Release 8.4 or later. For Release
1.1 of the 4600 Series Telephones, the DEFINITY switch
must have Release 9 software. For Release 1.5 of the
4600 Series Telephones, the DEFINITY switch must have
Release 9.5 software.
2. The following two circuit packs are installed on the
DEFINITY switch:

TN2302 IP Media Processor circuit pack

TN799 Control-LAN (CLAN) circuit pack
3. Ensure that all required parameters are configured
correctly. For DEFINITY, see the DEFINITY documentation.
For the DHCP and TFTP, see “Troubleshooting Guidelines”
in the 4600 Series IP Telephone LAN Administrator’s
Guide.
4. The DHCP server and application are administered as
described in the 4600 Series IP Telephone LAN
Administrator’s Guide.
5. The TFTP server and application are administered as
described in the 4600 Series IP Telephone LAN
Administrator’s Guide.
6. The upgrade script and application files are loaded
correctly on the TFTP server. Requirements to Verify for
Each IP Telephone
7. You have an extension number and a DEFINITY security
code (password) for each IP Telephone.
8. A Category 5 LAN jack is available at each phone site.
9. Electrical power is provided to each telephone by a
Telephone Power Module (DC power jack) (must be ordered
separately)
10. 1 Category 5 modular line cord is available for the
connection between the IP Telephone and the PC.
11. Verify that the 4600 Series IP Telephone package
includes the following components:

1 telephone set

1 AB1C handset

1 H4DU 9-foot long (when extended) 4-conductor coiled
handset cord, plugged into the telephone and the
handset

1 Category 5 modular line cord for the connection
from the IP Telephone to the Ethernet wall jack

4606/4612/4624 IP Telephones Set Up Quick Reference
(555-233-226)

In addition, you must have the values for the following parameters. Failure to do so may cause errors during data entry, which will prevent the telephone from working and may have a negative impact on your network. Print copies of this checklist for each subnet.

1. The IP Address of the call server/gatekeeper
2. The transport layer port number of the Address of the Management Complex (call server/gatekeeper). Although this may be a value between 0 and 65535, the default value is 1719 and should not be changed unless this conflicts with an existing port assignment.
3. The IP Address of the gateway/router
4. The IP netmask
5. The IP Address of the TFTP server

Use the following procedure to invoke manual address information programming.
1. Start manual address programming by performing one of the following steps:
a. During normal DHCP processing, press the * key before the DHCP process completes.
or
b. While the phone is on-hook and idle, press the following sequence of keys on the faceplate of the telephone:
Hold 2 3 3 7 # (Hold A D D R #)
2. Enter the IP address for the telephone followed by the # button.
3. Enter the IP address for the gatekeeper followed by the # button.
4. Enter the appropriate value for the port number followed by the # button. 1719.
5. Enter the IP address of the Gateway/router followed by the # button.
6. Enter the IP netmask followed by the # button.
7. Enter the IP address of the TFTP server followed by the # button.

8. Press the # button to SAVE!!!! the new values you have entered.

Once the new values are stored, the telephone is reset.
If a new boot program is downloaded from the TFTP server after you enter static addressing
information, you will need to reenter your static addressing information.

Make sure the subnet mask is in fact 255.255.255.0 and not 255.255.0.0

Also you may want to set up a tftp server if you have not already and upgrade the firmware in the phone if the problem persists.

Netcon1