Problem with Calculation 1

[thermalman]

Hi,
I am using Crystal Reports XI and I am pulling data from a remote SQL Server. I have a report that reports on the Calls that my Company performs, I also have some calculations at the report footer that calculate the total No of Calls, The Total Number of Calls Missed Response & Percentage Missed, The total number of Calls Missed Fix and Percentage Missed.

The problem I am having is occurring when I am trying to count the results of a formula that calculates when we have missed a Fix on a Call.Because a call can have many Work Orders and the formula is counting every Work Order my results are incorrect.

I have a formula like this:

IF {ABCDWorkOrderView.Offsite}<={ABCDWorkOrderView.TimeOut}
AND
({ABCDWorkOrderView.FixedorResolved}="FIXED")THEN
"Y"
ELSE
"N"

I only want to count the Last Work Order which should have a status of "Fixed" but my calculation is counting every Work Order Record.

Can anybody advise how I can only get the formula to count if the TimeOut is less than the Offsite Time and the Work Order is "Fixed"

Regards
Thermalman

 

[lbass]

I think the problem is that you are inserting a count on a formula--which counts the number of times a formula executes, not the number of times the condition is met. Try changing your formula to:

IF {ABCDWorkOrderView.Offsite}<={ABCDWorkOrderView.TimeOut}
AND
({ABCDWorkOrderView.FixedorResolved}="FIXED")THEN
1

Then insert a SUM, not a count, on this formula.

-LB

 

[thermalman]

Hi Lbass,
Sorry but I mistaking wrote that I was Counting the figure, I am in fact summing the total

I have one formula that calculates whether we have met the Fix called @Fix

IF({ABCDWorkOrderView.OffSite})<=({ABCDWorkOrderView.TimeOut})AND
  ({ABCDWorkOrderView.FixedOrUnresolved}="FIXED")THEN 
"Y" 
ELSE 
"N"

And two more formula's, 1 that says if the result was YES

@FixSLA

IIF({@Fix}="Y",1,0)

and the other checks if the result is NO
@MissedFix

IIF({@Fix}="N",1,0)

I have 2 running totals, 1 for summing if we have missed the fix and the other for summing if we hit the fix.
The problem I am having is as follows

CALL NUM 001
WORKORDER No:1
TIMEOUT : 12/07/06 15:36
TIME ONSITE: 12/07/06 14:41
TIME OFFSITE: 12/07/06 14:50
STATUS: UNRESOLVED
@FIX RESULT = N

CALL NUM:001
WORKORDER No:2
TIMEOUT: 12/07/06 15:36
TIME ONSITE: 13/07/06 13:03
TIME OFFSITE: 13/07/06 13:24
STATUS: FIXED
@FIX RESULT = N

THIS RESULTS IN ME GETTING 2 "NO COUNTS" WHICH MESSES UP MY TOTAL FIGURE OF MISSED FIXES, IT WOULD ALSO GIVE ME 2 YES COUNTS IF I HAD MET THE FIX.
How can I get the formula to only give me the result of the WorkOrder that meets the TIME OFFSITE <= TIMEOUT AND STATUS ="FIXED"
somebody has said that I may have to use a subreport or use a minimum or maximum.I have not done subreports so this may cause me a problem.

Regards
Thermalman

I hope you are not too confused

 

[lbass]

Please explain how you have the running totals currently set up. You'll need to add an evaluation formula.

-LB

 

[thermalman]

Hi Lbass,
I have the following Running Totals setup

RTotal2 [This should sum all of records where @Fix=Y]
Field to Summerize: @FixSLA
Type Of Summery: sum
Evaluate: On Change of Group:Field ABCDWorkOrderView.CallNum
Reset: Never

RTotal0 [This gives me my Total Number of Calls]
Field to Summerize:
ABCDWorkOrderView.CallNum
Type of Summery: Distinct Count
Evaluate: for each record
Reset: Never

RTotal4 [This should sum all of the records where @Fix =N]
Field to Summerize: @MissedFix
Type Of Summery: sum
Evaluate: On Change of Group:Field ABCDWorkOrderView.CallNum
Reset: Never

But as explained before if I have 2 WorkOrders for 1 call the report shows a No,once for WorkOrder 1 and once for WorkOrder 2 therfore leaving me with a sum of 2 rather than 1.

Please let me know if I can provide you with further information.

Regards
Thermalman

 

[lbass]

For the two "fix" running totals, instead of evaluating on change of group, choose evaluate using a formula:

(
onfirstrecord or
{ABCDWorkOrderView.CallNum} <> previous({ABCDWorkOrderView.CallNum})
) and
maximum({@Fix},{ABCDWorkOrderView.CallNum}) = "Y" //or "N"

-LB

 

[thermalman]

Hi Lbass,
Can you explain what this is doing as I have changed the coding but the totals are still incorrect.

I presume that it is checking the WorkOrders and looking for the maximum @fix value and the last WorkOrder and then totalling that.

should I change the part where is says "maximum {@fix} with the relevant @MissedFix and @Fixsla

Regards
Thermalman

 

[lbass]

Actually, I think you should instead use a distinct count of call number in each running total, with an evaluation formula of:

maximum({@Fix},{ABCDWorkOrderView.CallNum}) = "Y" //or "N"

-LB