Problem with BCMS 1

[WhiteZ]

Hi

I have a problem with BCMS ,sometimes in client software when I create new real-time report for skill/split i don`t see agents and I don`t choose any one of them . Operation system on the PC Clients is reinstalled for eliminated any problems ,the connections with PBX is ok and there is no any warnings.

Thanks for help

Regards

 

[G van Hamburg]

I don't really understand the problem but you can find out where the problem is( BCMS or Definity) by doing the "monitor BCMS" commands from a terminal. The information shown is the same as you see in the real-time report.

If you can't do the command, check your customer options for BCMS options. You need these to do the real time reports.

Please let me know if you need more information.

 

[WhiteZ]

Hi

I see all agents in the bcms monitor ,I don`t see them in BCMS client software(sometimes).I connect BCMS Server Software to the PBX over data module not C-lan ,maybe this is a problem ,maybe data lose between PBX and PC...

 

[JZon]

Hi,

This is what I heard from Avaya one time. Maybe this also describes your problems?

No Data In Real-Time Reports

SYMPTOMS
BCMSVu R2 Client computer: User receives no error messages from the BCMS Client application that real-time
reports is not working properly. The user can open a real-time report wizard and step thru the report setup with no
problems. Then the report simply displays a blank form with “no data”.

BCMSVu R2 Server computer: The System Configuration display shows the remote client connected for about 20
to 30 seconds. Then the connected client disappears from the display. This time interval is so short, someone must
be watching the System Configuration display when the remote client first connects to the BCMS Server.

SOLUTIONS
This problem is caused by a failure of the BCMS Server computer’s TCP/IP networking to resolve the remote client
computer name to its assigned ip-address, while attempting to establish a one-way data stream of real-time data from
the BCMS Server computer to the BCMS Client computer.

The BCMS Server computer may not be configured with WINS and DNS. Or, DNS and WINS are not resolving
the remote client computer name passed to the BCMS server application by the NT4 OS, back to assigned ip-address
for some reason


Hope this helps...

John