Problem with arcserve not sending alerts to notes

[whosaaron]

Im running BrightStor Arcserve v11 with Alert manager v7.0 under Windows Server 2003. Im having trouble with alert manager not sending Lotus Note alerts. Tried debugging alert and it produced the following output:

======================================================================
[NotePstr] Log For: 05-03-2005 @ 19:23
[NotePstr] ======================================================================
[NotePstr]
[NotePstr] DLLMain() - DLL_PROCESS_ATTACH
[NotePstr] LoadAPIPointers() - Loading Notes DLL from [c:\notes\nnotes.dll]
[NotePstr] LoadAPIPointers() - Loading function pointers
[NotePstr] LoadAPIPointers() - Function pointers loaded successfully
[NotePstr] File name passed to g_NotesInitExtended = [C:\Program Files\CA\SharedComponents\Alert\NOTEPSTR.DLL]
[NotePstr] INI C:\WINDOWS\notes.ini not exist
[NotePstr] Look for INI in c:\notes\notes.ini
[NotePstr] Getting original keyfile name from [c:\notes\notes.ini]
[NotePstr] Swapping out keyfile [backup.id]
[NotePstr] Swapping in keyfile [backup.id]
[NotePstr] Using Keyfile [backup.id]
[NotePstr] InitializeNotes() = Success
[NotePstr] Look for INI in c:\notes\notes.ini
[NotePstr] CanUseDLL() - Notes Add-in nChyAlrt is installed.
[NotePstr] Add-in connection established
[NotePstr] szMailServerName = [SYD01]
[NotePstr] szMailFileName = [mail\backup.nsf]
[NotePstr] szMailFilePath = [SYD01!!mail\backup.nsf]
[NotePstr] Opening user's mail file
[NotePstr] DLLMain() - DLL_THREAD_DETACH
[NotePstr] DLLMain() - DLL_THREAD_ATTACH
[NotePstr] DLLMain() - DLL_THREAD_ATTACH
[NotePstr] DLLMain() - DLL_THREAD_DETACH
[NotePstr] DLLMain() - DLL_THREAD_ATTACH


If there is anyone who could help me with this problem. It will be greatly appreciated.

 

[davidmichel]

Looks like it connected with Notes ok but failed at the point of opening the user mailbox.

Check things at that end.