Problem Win XP Starting -> Loggin...

[marieannie]

Hi, I have a Computer with Windows XP. I recently removed viruses and adwares with Norton Antivirus 2005. Now when the computer is starting it shows the users screen.. when I choose a User the computer says "Logging in" and seconds later it says "Logging off" and the "users screen" appears again.

What can I do to restore my computer?
Any suggestions?

Thanks

 

[bcastner]

It is malware.

Scroll through and read all of:

http://www.winxptutor.com/wsaremove.htm

thread779-924408

 

[wolluf]

Can you get into Safe Mode (press F8 when windows starts loading)?

A repair reinstall might do the trick -

http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

(need to reapply latest service pack - unless you have a SP2 install disk - see

http://www.helpwithwindows.com/WindowsXP/winxp-sp2-bootcd.html

for example if you want to create on and visit windows updates, but it should leave your data, apps and settings intact (it resets some permissions to default values).

btw - personal preference - hate Norton AV (lots of problems from users of it). AVG free app is much better IMO - couple with something like the Microsoft Antispyware beta or spybot/adaware.

 

[marieannie]

Bcastner, I tried your solutions but doesn't work at all.
It is doing the same thing. I try to log in using Safe mode but in the same "user screen" it freezes.

other suggestions that I can follow?
Thanks

 

[linney]

Have you tried any other users to eliminate a corrupt profile?

A second opinion might be worth while in case any malware is still causing a problem.

Removing adware & spyware
faq608-4650

Microsoft (GIANT Antispyware) Beta available
Thread779-979113




Some things for you to look at.


Log in Logs straight back Out
thread779-924408

http://www.winxptutor.com/wsaremove.htm

http://www.paulscomputerservice.net/index.php?body=./os/autoLogoff.php

logs you on loads personal settings then logs you off?
Thread779-919265

A second reason can be security polciy settings:

http://www.exodus-dev.com/techtips/windows_xp_pro_login_problems.htm

305822 - Failure Events Are Logged When the Welcome Screen Is Enabled

http://support.microsoft.com/default.aspx?scid=kb;en-us;305822&FR=1&PA=1&SD=HSCH

HOW TO: Install and Use the Recovery Console for Windows XP (Q307654)

http://support.microsoft.com/support/kb/articles/q307/6/54.asp

Try running ChkDsk /r from the Recovery Console.

 

[marieannie]

yes, I tried that too but it is doing the same thing with the other user...
I'm going to reinstall everything...

Thank you all for your help!!