Problem using TIFF print spooler driver

[cs2009]

We purchased a document archiving product named IMS21. A user opens a document such as MS Word, PDF or notepad, and then selects the 'print...' menu item under the 'File' menu. The document is then spooled to a TIFF printer driver. On the properties form of the printer driver is a 'start application' tab with a textbox for the application name, which is set to: C:\Program Files\Ims21\Vsimgimp.exe.

This works fine from all applications except when a document is printed from a .Net 2.0 Report Viewer control in a Windows application. Some users can successfully 'print' a document to the TIFF print driver, then have the Vsimgimp program execute. Other users cannot print to the TIFF driver; the program appears momentarily (for a second or so) on the task bar and then disappears.

Anyone have ideas on what might be wrong?

 

[gbaughma]

How big are the TIFF images?

TIFF (Tag Image File Format) files can be very large; it could be something as simple as not enough memory, not enough spooler space, etc.

TIFF is a raster format, so make sure that the printer driver that you are using is PCL, and not PostScript, otherwise it will have to do a LOT of conversion.

Just some thoughts.....



Just my 2¢

"What the captain doesn't realize is that we've secretly replaced his Dilithium Crystals with new Folger's Crystals."

--Greg

http://parallel.tzo.com

 

[cs2009]

Thanks, Greg.

I just now discovered that when the TIFF printer is the default printer it works; when not the default printer then it dosen't. This happens only on selected PC's; other PC's operate normally.

 

[gbaughma]

Ahh.... there's a command-line you can use to set the default printer. If you need it, I'll look it up. It works VERY WELL in a batch file.



Just my 2¢

"What the captain doesn't realize is that we've secretly replaced his Dilithium Crystals with new Folger's Crystals."

--Greg

http://parallel.tzo.com

 

[cs2009]

Thanks, Greg. I would only want the default printer to be set to the TIFF printer when using the IMS21 archiving program. That is, when printing to the 'Black Ice' TIFF printer driver. Normally I wouldn't want the TIFF printer as a default printer. Would you know how to do this?

 

[gbaughma]

I'd have to see if I could find a little script to *GET* the default printer, change it to the TIFF printer, then switch it back.

Kind of a kludge, I know... but I'm sure there's a way. It'd have to be WSH though, I'm pretty sure.

Maybe someone else has a work-around?



Just my 2¢

"What the captain doesn't realize is that we've secretly replaced his Dilithium Crystals with new Folger's Crystals."

--Greg

http://parallel.tzo.com