Problem In Vector - Won't Divert to Group Mailbox

[discomonkfish]

I have a vector that gives out the announcement if you would like to leave a message please press 1. The caller presses 1 and it doesn't recognise the key press and carries on queuing the call.

Attached is the vector. The VDN is 88854 and there is a mailbox 88854 in Audix. Can you see anything wrong with the vector? Do I have to do something in Audix or any help please!!


CALL VECTOR

Number: 4 Name: PART TEAM
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y

01 wait-time 2 secs hearing ringback
02 goto vector 99 if staffed-agents in skill 99 > 0
03 goto step 20 if time-of-day is fri 17:00 to mon 09:00
04 goto step 20 if time-of-day is all 17:00 to all 09:00
05 announcement 88210
06 queue-to skill 4 pri t
07 wait-time 10 secs hearing ringback
08 announcement 88204
09 wait-time 10 secs hearing ringback
10 announcement 88205
11 wait-time 10 secs hearing ringback
12 goto vector 99 if staffed-agents in skill 99 > 0
13 announcement 88207
14 goto step 18 if digits = 1
15 wait-time 16 secs hearing ringback
16 goto step 10 if unconditionally
17 stop
18 messaging skill 199 for extension 88854
19 stop
20 disconnect after announcement 88211
21 stop
22

 

[discomonkfish]

Spotted it.....I need a collect digits after announcement x step.

 

[avayaman]

Its usually something simple that makes you feel like an idiot after, isn't it?

 

[discomonkfish]

I know....and its here for all to see....;-)