Problem forwarding to an external number

[robust57]

I am trying to get an internal extension (x8035) to forward to an external number that's a 1800xxxxxxx number. I am attempting to this with LD23/ACD. I tried this using a phantom phone and I can't get it to work either as the system won't allow me to use a 9 when using FTR DCFW.

So my problem with using the LD23/ACD setup is that I can get it to forward for internal calls but not external calls or vise versa but not both at the same time. When I use the ACD/NCFW setting as just 91800xxxxxxx it doesn't allow external calls to be forward the calls get routed to our PBX operator, but internal calls work fine when forwarding. When I use the ACD/NCFW setting as the ACOD1800xxxxxxx internal calls are no longer forwarded, a fast busy is heard but external calls are fine.

Phones all have a NCOS of 2, which equals FRL 2. All phones are CLS CTD. 1800 on my system is a SPN that uses RLI 3, RLI 3 has a FRL value of 1.

If I use the ACD/NCFW setting with ACOD1800xxxxxxx and set my phone to CLS UNR the call will work, but I can't change all phones over to CLS UNR.

What am I missing here (TGAR/TARG)? Thanks in advance!

 

[BkMesser]

To get the phantom tn to work change the cls to cfxa.

You also need to go into the customer data block (under ftr_data I think) and change cfo to cff. cff uses the ncos of the phone on forwarding and cfo uses the ncos of the trunk (which is probably 0)

 

[robust57]

It was the cfxa on the phantom, I thought I tried that but I guess not. I knew I was being silly. Thanks.