Problem accessing library thru HP L&TT but ok thru Brightstor?

[DSMCBackup]

Hi,

ive just been given a new server to configure, which is running Windows 2K3. It has Brightstor 11.0 installed.

The problem is the tape library firmware is really old (rev 0233) and i need to update this ASAP. However, when trying to access it thru HP L&TT tools, either:

a) The device reports as being as opened exclusively by another program, and the device is unselectable.

b) If i disable the library in Windows then reboot the server, the device becomes available, but when trying to select it, reports that:

"An error occured while the diagnostic function was started for the selected device".

And i can get no further. The library and drive sit on the same SCSI card, LSI Adapter 320 ULTRA SCSI.

Any ideas?

 

[vschumpy]

From what I remember L&TT requires that the OS level drivers are loaded and enabled to be able to update firmware. If there are still problem run the enable/disable devices for RSM in ARCserve device configuration and uncheck the box next to the device and try the operation again - remember to set everything back to how it was after you are done.

 

[DSMCBackup]

Hi,

Tried - didnt work

I restarted RSM service, disabled the library as u said. within HP L&TT it did then recognise the library was running a proper driver and was not exclusively opened by something else, but it brought the same

"An error occured while the diagnostic function was started for the selected device".

 

[vschumpy]

Can only suggest you contact HP for help - I have not come across this problem, sorry.

 

[davidmichel]

By the way ARCserve 11.0 really should be updated to 11.1+ updates.

 

[DSMCBackup]

David,

Wont do it - it took them long enough to allow us to install 11.0...

If its not system assured, it wont go on the network - and that takes these people months...

 

[davidmichel]

If they install W2K3 SP1 there are going to be problems that are only fixed in the 11.1 updates.

Makes no sense, use a new OS with a backup program from the W2K days.

 

[DSMCBackup]

I know... but these people are impossible to talk to.

Ill take it under appreciation though as i didnt realise that SP1 would be affected.

Thanks!

 

[davidmichel]

Yes there are a few problems once W2k3 SP1 is installed. The big one is any backup with the System State selected fails to run. there are other problems but I just don't remember what they are now.