I'm stumped! And so is HP and Canon!
I have a new HP Omnibook XE3 laptop with XP Home Edition pre-installed...AND NO XP CD!!! (yes, I'm YELLING about that ;c)) and a fairly new Canon PowerShot A40 digital camera.
The FIRST thing I did when I got the laptop was to connect and install the camera...no luck!
The camera was recognized and the WIA driver installed but when I went to check out the camera properties in order to establish which event was to be launched, I encountered my first problem...there was supposed to be 4 tabs in the properties dialog but there were only 2 on mine...no events! Subsequent times I've tried the re-install process, Explorer has actually died when I tried to go to the properties.
If I try and go to an application directly and then connect to the camera, it can't connect to the camera.
The camera HAS successfully worked on 2 different Win98SE desktop systems with no problems.
Canon support thinks I need to re-install the "twain layer" of Windows XP software. Microsoft points me to HP since it's an OEM-installed copy of XP. HP says that since the 3rd-party hardware (the Canon camera) is recognized, they can't help. HP also won't provide me a Win XP CD so my only recourse is a System Recovery CD where I trash my entire system and start from scratch (I find this policy incredible and worthless from a problem-solving standpoint).
I started with NOTHING but the pre-installed software when I tried the camera the first time but I've basically moved everything from an old laptop to this one and installed a ton of stuff and I AIN'T DOING THAT AGAIN!
If I have to, I'll buy an XP CD and go from there, but I thought I'd see if there was any wisdom out there that could point me in the right direction!
Thanks for any help!
David
I have a new HP Omnibook XE3 laptop with XP Home Edition pre-installed...AND NO XP CD!!! (yes, I'm YELLING about that ;c)) and a fairly new Canon PowerShot A40 digital camera.
The FIRST thing I did when I got the laptop was to connect and install the camera...no luck!
The camera was recognized and the WIA driver installed but when I went to check out the camera properties in order to establish which event was to be launched, I encountered my first problem...there was supposed to be 4 tabs in the properties dialog but there were only 2 on mine...no events! Subsequent times I've tried the re-install process, Explorer has actually died when I tried to go to the properties.
If I try and go to an application directly and then connect to the camera, it can't connect to the camera.
The camera HAS successfully worked on 2 different Win98SE desktop systems with no problems.
Canon support thinks I need to re-install the "twain layer" of Windows XP software. Microsoft points me to HP since it's an OEM-installed copy of XP. HP says that since the 3rd-party hardware (the Canon camera) is recognized, they can't help. HP also won't provide me a Win XP CD so my only recourse is a System Recovery CD where I trash my entire system and start from scratch (I find this policy incredible and worthless from a problem-solving standpoint).
I started with NOTHING but the pre-installed software when I tried the camera the first time but I've basically moved everything from an old laptop to this one and installed a ton of stuff and I AIN'T DOING THAT AGAIN!
If I have to, I'll buy an XP CD and go from there, but I thought I'd see if there was any wisdom out there that could point me in the right direction!
Thanks for any help!
David
