Printing problem IE5.5 & OE 1

[Mulga]

I am trying to assist a user who is unable to print from IE 5.5 or Outlook Express. When attempting to print a web page or email the printer gives a mainly blank page with one line of print as follows:
C:\windows\temp\tri*****.htm
***** is a varying alpha/numeric string, the remainder is always the same.

Printing from all other applications is fine
OS is Win 98SE, Printer is Lexmark Z43

Microsoft KB offers little help, suggests incorrect printer selected or incorrect encoding, both of these have been checked and are OK.

 

[reghakr]

Mulga, You get around!

Look over these articles:

Troubleshooting Printing Problems in Windows 95/98/Millennium Edition
Article ID: Q128345

http://support.microsoft.com/suppor...e mode&rnk=1&src=DHCS_MSPSS_gn_SRCH&SPR=WINME

Internet Explorer Printing Trouble-shooting page:

http://support.microsoft.com/support/IE/ie5/topics/Print/printTS.asp?LN=EN-US&SD=gn&FR=0

From LockerGnome...

http://www.lockergnome.com

Has your printer ever stared back at you with a blank look on its face when you printed from your browser? Me too. The reason is rooted in how the Web page is interpreted by Internet Explorer 5.5 or Outlook Express 5.5 (as well as pretty much everything in
Windows ME). The solution is a simple one -- simply requiring that you disable the encoding Auto-Select feature. Click View |Encoding | Auto-Select. This should clear the checkmark next to it and allow you to print cleanly. Oh, wait. Now I only get text at the top of the page! This is an easy fix, too. If "Style Sheets" was somehow disabled in the Registry, your browser will not properly print the page. You'll need to tiptoe around in the
Registry to repair it. Click Start | Run and type: RegEdit Up will pop the Registry Editor, ready for perusal.
Navigate to HKEY_CURRENT_USER\Software\Microsoft\Internet\Explorer\Main.

Look for a value called "Use StyleSheets". Odds
are, at this point, it's set to "No." Delete that value, exit the editor, and try printing the page again.

reghakr

 

[Mulga]

Reghakr,
Thanks, the bit about style sheets looks interesting, have already tried the encoding setting and everything MS can suggest

 

[rdkeith]

Mulga, I had this same problem, everything would print fine from other applications but from IE5.5 would only give blank page with header and footer info. I would try over and over to get the page to print when finally would get it to display (in print preview) the page then I could print it.

Changing the encoding setting solved the problem, all has worked properly since. The post by reghakr contains good info on this problem.

Richard Keith

 

[Mulga]

There are apparently two separate quite common problems here, a usenet search on Google returned several thousand hits. The problem where just headers and footers show up is different to the issue that I am dealing with which just gives the file name. Unfortunately I will not be able to check it out for a few days as the user is away but I now suspect that something has changed his TEMP variable setting as he tells me C:\Windows\Temp is completely empty. There is a MS KB article that says an incorrect TEMP setting in NT can give this result and I am hoping it is the same for 98.

 

[Mulga]

Solved....
Although I had told the user by phone to select uincode in the View>Encoding menu (as recommended by MS), when I ckecked the system in person I found the Auto-Select function was also still checked. Removing this check solved the problem.
Thanks All