Printing call reports 2

[stpayne]

How do I print call reports for individual extensions. I can't seem to find any way to do that. Am I missing something?

 

[GroundRatt]

You need a call acounting program such as microcall. You would need to set your CDR up to send the data to whatever system you choose to use.

Steve
UTHCT

 

[stpayne]

Thank you very much LOTR. That confirms my suspicions about our current setup. It is always nice to get some helpful infromation from Tek-Tips. Thanks again!

Scott

 

[AvayaUser]

If you use CMS at all, you can also log that extension (assuming it's a hard station) in as an agent. We occasionally log in our non-call center folks as agents when we want to track the number of in/outbound calls they are making. Then you can use standard CMS/Call Center Supervisor/NICE Analyzer reports to pull stats... You're not going to get as much data as a call accounting program, but you can start to get some idea of what's going on.