Printer Installation Error

[pkw25]

Hi All

I'm trying to install an IP configured HP 4100 Printer on a Win 98 Machine But the it's crashing with the following error on install

_INS5576 caused an invalid page fault in
module KERNEL32.DLL at 0167:bff7a138.
Registers:
EAX=0e323930 CS=0167 EIP=bff7a138 EFLGS=00010202
EBX=83652384 SS=016f ESP=006bf4d8 EBP=006bf50c
ECX=2e383631 DS=016f ESI=836521f0 FS=1127
EDX=34332e31 ES=016f EDI=0e323ac4 GS=0000
Bytes at CS:EIP:
89 51 08 8b 53 08 8b 43 04 89 42 04 8d 93 0b 10
Stack dump:
006bf50c 836521f0 83553000 006bf6cc bff7b31d 83553000 836521f0 00000194 00000200 00000190 8365200c 006bf6cc 836521f0 83652218 7fe41551 83553000

Any Ideas would be much appreciated

Paraic Walsh

 

[mattjurado]

Are you running the install from the cd? Try installing using the add printer wizard from the printers applet in the control panel. When it wants you to select the printer type, choose have disk, and browse to the drivers folder on the cd. You may have to go down a few folder levels, hp cds usually have driver directories for mulitple languages. You could also download the latest drivers from hp's website, and try that. Also, try loading the pcl 5e driver, versus the pcl 6. PCL 6 drivers are more advanced, but many apps don't get along well with these drivers. If all else fails, you should be able to use an older driver set, such as a Laserjet II or Laserjet 4. Let me know.

Matt J.