Preventing a line from going to VM

[CrazyPhil]

I have an old meridian system with voicemail, the phones are M7324 and M7310. I'm not of the exact model of the system.

Anyways, there is a line on the system that rings everywhere, but who ever has the their to voicemail rings set lowest gets it forwarded to their voicemail.

I want the line to just continue ringing but the set-side options seem to take over the fact that in the voicemail menu (983/aa) it shows the line is not enabled for vm.

I hunted through the system for line options regarding this but I had no luck, alternatively I still want the sets to take their regular voicemail, but when the line rings more than one location why the set taking control.



Any ideas?

Thanks,

--Phil

 

[Phonehed]

The fna command forwards all ringing calls on a given set after the designated ring count. Users with personal voice mailboxes typically would not have any other ringing lines assigned to their phones except their own private line for that very reason.

Try reconfiguring with hunt groups or answer dn's.

If you're not familiar with any of this stuff, I'd be doin' you wrong if I didn't tell you that there are times when you really need a qualified technician on sight to straighten things out. Sounds like this may be one of those times.

Phonehed in Dallas

 

[curlycord]

Answer DN's will not work because it acts like a line when ringing on a set....Hunt Groups came out later to avoid this.

Here some suggestions

-Hunt groups is they way if you have 4.0 or above I think it is.
Assign members to the hunt group and then the line in question to the HG
Remove your special line from Appearing and Ringing

-Hook up an aux ringer in the ceiling here and there or attach to the paging amp, under the line programming say yes to AUX ringer


Have not done this in forever so this trick is from memory....should take no longer then 10 minutes depending how many phones you have and the purpose of this is exactly for what you want to do:
-Remove/change all Forward No Answers and Forward Busy to NONE on ALL sets
-Change DRT to Prime =Y
-Change DRT timer to 4 (or one more ring then F983/AA/Lines setting)
-Change Transfer Call back to a high count like 10 or 12.
-Change (under each line) Prime set to XXX, XXX= vmails DN, do F985 to find out what it is.
-For the line you want to ring forever change the Prime set to = None -Make sure that F983/AA/Lines is told not to answer that line.
-Make sure that F983/AA/Lines is told to answer all other lines after 3 rings.

In this scenario:
Call comes in on a normal line, rings 3 times to what ever sets then AA pickups....when a caller directs them self to a particular ext it will then DRT to users vmail after 4 rings.

On your hotline a call comes in and just rings forever.

Make sure you tell any tech that comes in this setup, it will mess a rookie up big time if he is trying to troubleshoot something for you.







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curlycord

http://www.curlycord.com