Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations derfloh on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Preferences-Change Call Alarm

Status
Not open for further replies.
Danzebub

Danzebub

Technical User
Joined
Aug 28, 2007
Messages
38
Location
US
I'm wanting to change my Scheduling Preferences for calls to "no alarm" when I do so, I get no "apply" option and it doesn't change. HELP! do I need to log in or something?
 
Sort by date Sort by votes
Mike,

I understand that part, I'm going into Tools/Preferences/Calendar & Scheduling/Scheduling Preferences, highlighting Calls and changing it to Ring Alarm: No Alarm
Clicking on OK and going back to Preferences and the "Apply" is grayed out so it's not taking the change. I've done it several times.
 
Upvote 0 Downvote
Apply will only be available if you've changed something on that screen. Clickin OK on the screen where the change is makes it apply

Regards,
Mike Lazarus
ACT! Evangelist
GL Computing, Aust
 
Upvote 0 Downvote
That was what I tried before noticing the apply doesn't turn black such as when I change something else. I've never canceled at the point but always clicked the OK and nothing changed. Could it be I am not logged on as the admin or something?

BTW I was going to call you and then realized your in Australia!
 
Upvote 0 Downvote
Do I need to close ACT first, I did just in case. OK, I did a Check, Repair, reindex database. I also went into database fixes Fix "Allow Edit History" Preference Settings, is that what your talking about? I also ran the "Fix know Activity Data issues". I'm starting to think it's software related since I can change alarm for appointments, tasks... everything but calls.
 
Upvote 0 Downvote
Tried it and it made no difference. Out of curiositiy I opened the ACT9demo file and found it to be at the default setting of no alarm, changed it to 0 minutes and tried to change it back and could not. So it's not database, since the same thing happened with the demo.
 
Upvote 0 Downvote
I'm new to the forum but found it based on this stated problem. I'm having the same issue and am a network user that is the only one I know of having the same issue. I've contacted technical support and they didn't have a solution. Has anyone discovered any resolution?
 
Upvote 0 Downvote
No Jeffnitta, haven't found a solution. I've tried everything but loading the Hotfix2 but I would think that if that would have solved it, Tech support would have told you. It sounds like a glitch in the software. I just wish I would have never changed it off the default. I have considered doing a complete uninstall and reinstall, I would think that would return it to the default setting which is the "no alarm" instead of "0 minutes" or something else.
Please let me know if you have any luck with this. Q-Why didn't Tech support escalate your problem until it was corrected?
 
Upvote 0 Downvote
Dan I spent about 45 minutes on the phone w/tec and they had me do everything but still could not fix the problem. I even did a reinstall but the problem was still there. I also created a new DB and still had the problem... They suggested I kill my account and create a new one. Just haven't had the time to do this as I thought there would be an easier solution.
 
Upvote 0 Downvote
Yeah... don't I wish, please let me know if you do that and how it turns out.

Dan
 
Upvote 0 Downvote
By the way, being we just had Halloween, I laughed when you said you created a new DB, because those are my initials.
 
Upvote 0 Downvote
As always it would be good to have more help I'm not sure I could recreate anything more than a database! The issue is that my fulltime sales position gets in the way of troubleshooting my own computer issues so it's a balance thing. The solution to this problem has eluded me for the last 6 months and I check periodicly to see if anyone has found a cure on-line. If I can resolve I will most certainly share w/ you
 
Upvote 0 Downvote
I may have found the solution to this problem and it relates to a conflict with desktop and web access. I was working from home last night using the web access and I changed my preference. When I got to the office this morning it remained as "No Alarm" in calls, meetings and to-do. I've closed a couple of times as well as re-started and it seems to be sticking....... I'm optomistic this will help. If you have any questions please feel free to e-mail me at jnitta@niteize.com
 
Upvote 0 Downvote
Mike,

I called Jeff and apparently his firm as the ACT Web access as well. He accessed his account using the Web access version and was able to make the change. After coming back into the office, he checked his desktop version and the change back to "no alarm" has stayed. However for people like me, I don't have a web access version so I'm just using my To-do to schedule calls I don't have an alarm on. I was amazed that he spoke with ACT support and they had no solution.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

Galletas
  • Locked
  • Question Question
Mailtrak macro to change email paths
Replies
1
Views
256
GLComputing
GLComputing
iemproductions
  • Locked
  • Question Question
marketing call activity type
Replies
1
Views
231
GLComputing
GLComputing
Hank100
  • Locked
  • Question Question
How to troubleshoot preferences in ACT! 2008
Replies
1
Views
176
Danzebub
Danzebub
racer514
  • Locked
  • Question Question
Change the close date
Replies
3
Views
261
GLComputing
GLComputing
putttn
  • Locked
  • Question Question
Task List, change to last name alpha
Replies
5
Views
283
GLComputing
GLComputing

Part and Inventory Search

Sponsor

Back
Top