Hello,
We are using a CM4.0 platform(Avaya Call Classifiers)with a genesys outbound dialler to perfrom predictive dialling.
We dont want to answer machine detect as we do want agents to be connected through to answering machines but there doesnt seem to be an option to switch AMD off.
Ideally we just want to classify busy,no answer & answered so as to reduce the delay to the customer(reducing dropped calls) and also to stop misclassification of calls.
If anyone can assist with recommending how we go about this it would be much appreciated.
Current settings
SIT Ineffective Other: dropped
SIT Intercept: answered
SIT No Circuit: dropped
SIT Reorder: dropped
SIT Vacant Code: dropped
SIT Unknown: dropped
AMD Treatment: answered
Pause Duration (seconds): 0.2
Talk Duration (seconds): 3.0
We are using a CM4.0 platform(Avaya Call Classifiers)with a genesys outbound dialler to perfrom predictive dialling.
We dont want to answer machine detect as we do want agents to be connected through to answering machines but there doesnt seem to be an option to switch AMD off.
Ideally we just want to classify busy,no answer & answered so as to reduce the delay to the customer(reducing dropped calls) and also to stop misclassification of calls.
If anyone can assist with recommending how we go about this it would be much appreciated.
Current settings
SIT Ineffective Other: dropped
SIT Intercept: answered
SIT No Circuit: dropped
SIT Reorder: dropped
SIT Vacant Code: dropped
SIT Unknown: dropped
AMD Treatment: answered
Pause Duration (seconds): 0.2
Talk Duration (seconds): 3.0