Post Call Survey

[tmcd123]

I have a customer looking to offer their customers the option after a customer call to be able to transfer them to Customer survey where they press 1-5 throug a few questions and then be able to report on them:
Ex. Please rate our customer servie - 1 for poor, 5 for great
Was the agents knowledgable - 1 for poor, 5 for great,
etc, etc.

Is this able to be done through the VM Pro or is there a Dev Connect that has this offering?

 

[TomMills]

depends how you want the results to be presented really.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[tlpeter]

I think that vmpro can do a lot.
Maybe that you need to use campaigns for this.


BAZINGA!

I'm not insane, my mother had me tested!

 

[tmcd123]

Are you able to report on these campaigns? How many customers press 1, etc.

 

[tlpeter]

When i read the vmpro installation doc it seams to be able to record it indeed.
It can be put in to a database.


BAZINGA!

I'm not insane, my mother had me tested!

 

[hairlessupportmonkey]

indeed. you can write these reponses into SQL or even an Access DB and report on them via crystal reports or such like

ACSS - SME