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Ports busy on callpilot to attendant

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wirednet

Technical User
Apr 7, 2005
108
US
Is there a way to forward calls to the attendant DN when all ports are busy on Callpilot (5.5 CS1000 and 4.0)? Incoming calls are presently getting RNA. It looks like you can give a busy tone if too many calls are in que for CP but there is not a re-route option. Is there a workaround for this?
 
Just set the Timed Overflow of the Call Pilot queue to be the Attendant's number.

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