Plobelms with VDN of Origin Annc.

[DAVIDPAYNE]

I am trying to get the “VDN of Origin Annc. Extension” to work.
Any help would be appreciated.

 

[SF0751]

Can you be more specific on the problem(s) that you are experiencing?

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work."
- Thomas A. Edison

 

[4merAvaya]

The COR of the VDN, Station & Agent ID must be marked 'Hear VDN of Origin Annc.? y'. You must also have the featured on the Customer Options form (VDN of Origin Announcement? y).

Kevin

 

[DAVIDPAYNE]

The VDn, Statstion,and the Agent COR are all set to hear VDN of Origian Annc. and it is turned on in Customer options form. But I am having problem in getting it to work. The agent does not hear the annc.

 

[DAVIDPAYNE]

I figured out what I was doing wrong.
I was routing from another VDN, and did not have allow VDN override set to yes.

Thanks guys.