Playing The contact store WAv files

[deltaserver403]

Dear All.

Can we play contact store recordings from another pc which has got Contact store application running on it,

Any advice.

Thanks
DS

 

[janni78]

You should be able to play the wav files on any PC through the webinterface

 

[disturbedone]

Contact Store uses a codec (G.726 I think) to compress the voice. The web interface allows you to play these. But if you take the files themselves and want to play them elsewhere then you need a player that has this codec installed to be able to listen to it.

From the web interface, select the Save As option and see if you can listen to it. I can't remember if this converts it to a more standard file format. If not, you'll have to search for a codec for whatever player you want to use (I never found one!). I have a feeling that saving like this will work for you - it's just taking the original file from the folder it's recorded into that needs the codec.

Give it a go and let me know.

 

[IPOUK]

Saving the file from the web interface will work no problem.

However, playing the wav file directly from the Contact Store folder on the Server will not work as the file is encrypted somehow - only saving the file with the Contact Store player on the web interface will work. Very annoying!

 

[disturbedone]

It's not encrypted. It's just using a different codec that Windows Media Player etc do not have. I have searched high and low for the codec for various applications but haven't found it.

If it was encrypted then it could claim that it had the ability to use the recordings in a court. It cannot because it's not encrypted.

Just save it from the web interface and email it or whatever you want to do with it.

 

[IPOUK]

I searched high and low for the codec also - and in the end spoke to Witness in the States.

He said it is actually encrypted, somehow, and so I asked about using it legally. Due to some other reason I can't remember (it was quite a silly reason and had no bearing on the actual recording) they said it could not be used in a court of law. That's what they said anyway!

 

[disturbedone]

Interesting....encrypted but not! Sounds like something Avaya would do, not Witness.

Oh well, maybe sometime soon they'll actually make it legally compliant. If it is encrypted then there must be some other issue that stops it legality like you say.

Cheers

 

[RIDS]

Is it you can't play the recording or that the control Java is not there ?? - There a tech tip from Avaya on a similiar issues ?? Try TechTip 145 released 18th augest 2006