Playback of Old Recordings In Avaya Contact Store 1

[Kikie]

Hi Guys,
Could anyone help to playback older recordings?
I did a re-installation of CS ver7_8_16

I think I missed a step. I maintained the call storage path (D:\Calls).
The new recordings are being saved in a new folder. Tried copying the wav and xml files from the old folder to the new one but it wouldn't work.
This is the scenario:
D:\Calls
000000 (New folder)
890001 (old folder)

Thanks!

 

[sizbut]

http://marketingtools.avaya.com/kno...edProjects/bulletins/techtips/175_techtip.htm

Stuck in a never ending cycle of file copying.

 

[Kikie]

Thanks. The redo text file solved it.