I just installed (4) Avaya 1616 IP telephones and plugged in our older Plantronics headsets (not sure of the model headset however it is a basic set "over the head" with 2 earpieces and a clear plastic micro). When I use the headset I have no problems hearing a caller however the caller cannot hear anyone. This issue is the same with all telephones. I tried turning off AGC on headset, etc.. but no luck. Anyone aware of a one-way audio issue with headsets on a 1616? Perhpas the headsets are not compatible in someway - even though they seem very basic?
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Plantronics headset - one way audio on Avaya 1616
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Smash - I am confused about the botton cord? The headsets have a cord that ends with a flat disconnect. This then connects to the corresponding flat disconnect connector that is part of the cord that connects to the headset port ( I assume that this later portion is the "bottom cord" that you are referring to?) If this is the case then the purchase would be from Plantronics? I didn't know that they had different types if this is the case.
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