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Pilot Numbers

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sos2715

sos2715

Technical User
Jun 30, 2003
119
US
NEAX2400 IPX

I created 3 pilot numbers 529,528 and 527 using AMNO and only 529 queues. 528 and 527 RNA.

I've compaired programing with my other pilots and splits and everything matches.

Suggestions?

Steve

 
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Update:

Under CallCenterWorkXMAT and changed 527 and 528 CCV route to 529(29 Index, Step 1) and both pilots queud up.

Is there something wrong with my CCV's for 27 and 28?
 
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3rd Update:

I'm resolving my own problems:)

I got 528 to work. I deleted the Split data and re-built it and 528 queues up.

I need help with Pilot 527. It rings for a few seconds then transfers the call to an agent that doesn't belong to this new queue.

Is there anything in the ACD that will forward a call?
 
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I figuared it out. My CCV queue to spit was wrong.
 
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