Pickup park through VMP call route

[aramsay]

Hi there,

I'm trying to create a VMP module that will allow one of our users to call into the IPO and pick up a parked called from a specific park slot. This might sound a little strange, but here's what I want to do.

A call comes into the switch board for Fred. Fred is out of the office, so the receptionist parks the call on a slot (lets say 700). She calls Fred on his mobile, and tells him that there is a call on slot 700.

What I want is for Fred to be able to call a specific DDI number to be connected to the caller on slot 700.

The reason for doing this is a cost saving excercise. We get free calls to our office numbers from our mobiles, whereas it cost 10p/minute for the receptionist to put it through to the mobile.

I've set up a shortcode for Ride Call/700 as *700. I've set up a VMP module that checks the incoming CLI to ensure that it's one of our mobiles, and allows the caller to enter a park slot number (eg 700). It then does a Transfer to *$Key. At this point, the call is dropped.

Simply dialing *700 from a phone DOES pick up the call.

Any suggestions?

 

[bdelmar]

A easier way may be to just use the Meetme conference function.

Setup a meetme conference in your SC's. When a caller calls in, the receptionist can put the call on hold, calls Fred to let him know there is a call for him in meetme conference 1.

Fred can then call into a DDI number you have setup with the destination for that DDI being meetme conf 1 and the receptionist would transfer the caller on hold into the meetme conf.

 

[aramsay]

I had considered that; however it would be nice if the receptionist could keep an eye on things to make sure that the caller did get picked up, and wasn't just left hanging around for ever, as they would be in a meet-me conf.

 

[kflounders]

Try Assisted Transfer instead.

 

[IPGuru]

try this, I cant see why it wouldnt work but...

create shortcodes to pickup the park bays
ie SC: 1 TN: 1 Feature: RideCall
receptionist parks call as normal


mobile user calls ddi to VM call flow
VM call flow that trransferes to the above short code.

You may want to expand this to a menu that requests the Park bay number.

 

[aramsay]

Ok, this is the way things are set up.

Short Code: 60X - Number: 60N - Feature: Retrieve Call (have also tried Ride Call)

Call into a DDI, which asks to enter park slot. Caller enters 60? where X is between 1&9.

The menu transfers to 60X


This works perfectly if an internal extension goes through the VMPro module; however any calls from outside get dropped rather than being allowed to pick up the call.

I've also tried an assisted transfer; however that drops the call of the park slot, and then places the staff member on hold; no connection is made.

 

[ronromano]

I don't believe what you ask can be done. You can't retieve a park across SCN You get an error message so I don't think an outside trunk will allow you to do it.