Afraid not. That field is filled by the system when it acquires a TN, it then identifies what it has detected -- agent, supervisor, or voice port. You can develop a naming convention for the Terminal Name or Voice Port Name field to give you more specific identification (such as a combination of DN and agent POSID or cubicle or name)
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.