Phone needed to be recored on 500v2 Avaya IP office

[Kanyembe]

One of the phone to IP OFFICE 500V2 Required to be recorded!
What is the exactly needed ,,But I know in communication manager we have Avaya contact recorder...! so in IP office what we can use or we can use the voice mail......?

Client need the record to stay for 10 days.....

 

[Okkie26]

VM pro needed.

then add a button Advanced > Call > Call record.

 

[ipohead]

From Help in Manager

User | Voice Recording


This tab is used to activate the automatic recording of user's external calls. Release 6.1: The recording of internal calls is also supported.

Call recording requires Voicemail Pro to be installed and running. Call recording also requires available conference resources similar to a 3-way conference.

· Release 4.0+ introduces the following changes to recording:

· Calls to and from IP devices, including those using Direct media, can be recorded.

· Calls parked or held pause recording until the unparked or taken off hold.

· Recording is stopped if:

· User recording stops if the call is transferred to another user.

· User account code recording stops if the call is transferred to another user.

· Hunt group recording stops if the call is transferred to another user who is not a member of the hunt group.

· Incoming call route recording continues for the duration of the call on the system.


For more demanding requirements you need to look at Contact Recorder which needs a separate licence.

 

[holdmusic34]

There are also th8rd party dev connect partners with excellent recording offerings.

My new year's resolution?

1080x1920