phone agent not login in solidus Ecare 8.3

[ravin789]

my phone agent are not log in...
when i am dailing my logon BVD number it shwoing call queue...
should i hv to do do extra programming for phone agent..
pls help me out.

 

[whosrdaddy]

Hard to tell,

did you configure the logon BVD in OAS and SeC Configuration manager?

/Daddy

-----------------------------------------------------
Helping people is my job...

 

[ravin789]

thax to reply...
yes i already configured BVD in OAS as well as CM.
WHEN I DAILING BVD NO IT SHOWING CALL QUEUE .

 

[parnum]

Check your OAS trace logs, maybe you have your wav files in the wrong location of the root container? They should be in voice\nextcc\<language>

Have you put your extensions into OAS to be monitored?

do you have licensing for phone agent, earlier versions is a separate license.

Best parnum

 

[parnum]

You're 8.3 I see in the header, so it's not going to be licensing,

best parnum