Phantom Ringing

[egodette]

I have a single Digital Phone (8410) set that rings one time only and does not display any information. The frequency of the ringing does not seem to follow any pattern. It rings from 2 minutes apart to 45 minutes apart.

Is there a command for a Definity G3siV6 to trace a call to see where it is originating from?

I have alreay changed ports, phones, and lines. The ringing follows the number.

Thanks.

 

[GroundRatt]

do a "list trace station 1234" in emulation mode. then wait and watch the data come across.

Steve
Senior Telecom Systems Specialist
University of Texas Health Center at Tyler
"DON'T BE LEFT BEHIND"

 

[egodette]

I do not have an option of trace under the list command.

 

[ezncool]

do a list usage extension xxxx and find out where it may be associated with. I recently found a phone associated with my ACA's so it kept giving alarm rings. good luck



ezncool
I have no technical solution to your management problem

 

[egodette]

I appreciate the try but "No data in the system to list" was the result.

Any other idess?

 

[orypecos]

Try turning off testing and see if that stops it. If it does it narrows down your problem, but still doesn't explain it.

Da-vi'do
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & pbx & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.

 

[egodette]

Where do I go to turn off testing?

 

[orypecos]

'change station xxxxx' with the station being the 'xxxxx', and change testing to 'no'.

 

[egodette]

Under Change Station I have 4 pages. Testing does not appear on any of the pages. There are testing fields for the trunk lines but none that I can find for stations.

Where does testing appear on your station records?

 

[mikeydidit]

I don’t believe you will be able to turn the test off on a digital set. I would look under the error log/resolved alarms and see if their are any errors logged against this phone. It may indicate some sort of wiring problem. You may also want to just change this set out and see if the problem is resolved. If not I would check all the wiring and may even try another port.


Mike Jones
LSUHSC

 

[egodette]

We took a phone that works, 2 different ones to be exact and TTI'ed it with the "phantom ringing number" and the ringing starts. So it is definitly an issue with the phone number. I was just hoping that one of you smart guys out there would know of a way to track just what is making the phone ring.

There are no entries in the alarm logs.

 

[mikeydidit]

Change that station to another port and see if that clears it up. Just for fun, install another phone on the old port off the frame (directly off the port) and see if the trouble follows the port.


Mike Jones
LSUHSC

 

[tkinney]

egodette,
I also have a G3si V6 and unfortunatly we don't have trace available....Like ezncool suggest look at ACA... When I do the list usage for my ACA exts. it says it doen't exist but it really does. Look in disp sys para fea and see if your ext. in question is the ACA referral ext. Worth a try.

Tina

 

[egodette]

ACA is not enabled.

 

[tkinney]

Probably a dumb question but have you looked this ext. up on your voice mail system? Since it does not show up on the systme side perhaps it is vm only. A few more trys....Can you dial out on this phone or is it incoming only? Did you try dialing this number from your phone like you were calling in from the outside to see what happens, ex. rings once then disconnects?

 

[egodette]

Everything on the phone works as normal. Getting calls, making calls. Voice Mail is not enabled on the phone. The only problem, is that it will ring a single time with no display. The single rings are not occuring at any regular interval.

 

[tkinney]

Hmmm.....Gremlins? Really odd, the only other thing I can think of is send calls, which would give a short ring since you said you swapped ports, phones lines but you haven't swapped jacks! ahaha, the wiring.... I had a wire nick once inside a jack that made the phone do wierd things. Also had another problem phone and the wire was crimped at the cross connect panel (you could barely see the crimp). If I had any money I would bet on a bad wire, crossed pair something like that.

Tina

 

[egodette]

Nope.. When I mentioned I TTI'ed the phone, that meant that I went into office "A" (that has a working phone) and ported the "offending number" to that phone. It gave the phantom ring. Then I went into office "B" and did the same thing. Still phantom ring.

So you see. New instruments, ports, wiring, new jacks, etc. and the phantom ringing persists. So, how does one see where the "belltap" originates from?

 

[orypecos]

Woops, I forgot that the digital stations don't have the 'testing' field on them. Sorry about that.
I like mikeydidit (IS/IT--Manageme) idea of " install another phone on the old port off the frame (directly off the port) and see if the trouble follows the port."
I am thinking a high voltage source such as a fax machine is inducing voltage into the wiring and that is where u are getting the ringing. I would change the station to another number and see if u still get the ringing.

 

[Stinney]

Try the status station [ext#] and see what it says about call forwarding and send calls status. This will show you if the phone is call forwarded or send calls is activated.