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PC shuts down instead of restarting after installing SP-1
- Thread starter novellmel
- Start date
Can you clarify whether this is an install of XP (with SP1 included on the CD), or an upgrade of XP to SP1? Which operating system were you previously running?
Most of the common reasons are outlined here. If they don't help have a look in the Event Viewer, also switch off Automatic Restart and see if you get any Stop Error message for the cause of this problem.
"Windows XP Restarts When You Try to Shut Down Your Computer (Q311806)"
To get further information about the error look in your Event viewer.
Look in the System or Application folder. You can get to the Event Viewer via right click My Computer icon and select Manage.
Any errors logged in the Event Viewer can be expanded by double clicking on the error line.
Take any event error I.D. number and search for it on this site.
Also check any "Information" line that mentions "savedump" and you should find reference to "recovered from a bug check". This is the Stop Error that caused your problem.
You can also turn off "automatically restart after an error" so it will just halt at the fault and display the full Stop Error and blue screen.
Right-click My Computer, and then click Properties .
On the Advanced tab, click Settings under Startup and Recovery .
Click to clear the Automatically restart check box under System failure , and then click OK . The error message on a blue screen should remain on the screen so you can record the error information.
Most of the common reasons are outlined here. If they don't help have a look in the Event Viewer, also switch off Automatic Restart and see if you get any Stop Error message for the cause of this problem.
"Windows XP Restarts When You Try to Shut Down Your Computer (Q311806)"
To get further information about the error look in your Event viewer.
Look in the System or Application folder. You can get to the Event Viewer via right click My Computer icon and select Manage.
Any errors logged in the Event Viewer can be expanded by double clicking on the error line.
Take any event error I.D. number and search for it on this site.
Also check any "Information" line that mentions "savedump" and you should find reference to "recovered from a bug check". This is the Stop Error that caused your problem.
You can also turn off "automatically restart after an error" so it will just halt at the fault and display the full Stop Error and blue screen.
Right-click My Computer, and then click Properties .
On the Advanced tab, click Settings under Startup and Recovery .
Click to clear the Automatically restart check box under System failure , and then click OK . The error message on a blue screen should remain on the screen so you can record the error information.
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