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PC freezes--'Requesting Virus Scan'

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rgw

rgw

Technical User
Sep 14, 2000
70
US
My daughter's PC running ME now freezes when she tries to open a Word document (only happens in Word)--at the lower left of the screen she gets 'Requesting Virus Scan' and the hourglass. Only exit is a complete reboot.

would appreciate any help.

rgw
 
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Do a search for normal.dot. Delete the file. That might fix it might not.

HTH,
Eric
 
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Please look at MS article 329820 which explains problems with Norton Office Plug in

Deja Moo - "I have heard that bull before"
 
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