PC Console, Win98 and G3R10

[schupp]

I am having a problem with all three of the PC Console. The operators are getting 6-8 seconds on answering a call. I have observed them at picking up the phone on the first ring yet CMS say that the call rang for 6-8 seconds before the operator could hear the first ring. This happens on every call.
I have several backup operators that are using 6416d phones and they are getting a 2-3 second ring time.

Could there be a delay in the PC Console that is causing this? The PCs were upgraded to P4 with 256 ram about 3 months ago.

Does anyone else have or seen this problem before?

 

[PDHall]

Where are you measuring the ring time from and is it universal across both hard handsets and your PC consoles. Do remember if you are say measuring ring time on a vdn and then comparing this to ring time on a split report these will be different as the measurement interval is different

regards,
Phil

 

[G van Hamburg]

As you mention you can see reports in CMS I assume you use vectoring for this.

If so, check the vector if there's a step which says: "wait xx seconds hearing ringback".

Change the xx and see what it does.

 

[Guest_imported]

I am looking at a CMS Agent group report. This way I can see all of the agents at the same time.