PC CONSOLE CALLS STACK IN INFO SCREEN AND NOT QUE BAR

[8865]

CLIENT STATES THAT INBOUND CALLS WILL NOT GO TO QUE AND STACK UP IN THE CALL INFORMATION SCREEN. CHECKED THAT QUE WAS [ON] SET TO A LIMIT OF [4] AND A QUE TIME [10 SEC]. TOLD HER TO WATCH FOR 10 SEC TIMOUT FOR QUE TO START BUT CALL STAYS IN INFO SCREEN. NOT SURE IF THERE IS AN OPTION CONFLICT IN HER USER SETUP OR SOME OTHER FEATURE CONFLICT.ALSO CHECKED TO VERIFY THAT INBOUND CALLS WERE SET TO CORRECT HUNT GROUP AND SHE IS A MEMBER BY HERSELF AND SHE IS

 

[amriddle01]

Change the group away from collective call waiting/untick call waiting

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[tlpeter]

too many CA's i guess


BAZINGA!

I'm not insane, my mother had me tested!

 

[8865]

Amriddle

Call waiting is off , also noticed that the the ht group is greyed out in the que bar , deleted it and reinstalled it still greyed out the hunt group que is on [red flag icon] .

 

[tlpeter]

Go in to the preferences and trow the group away and build the right one.
By default it is for the group called main.
When you change or remove it then the queue bar stops working.

BAZINGA!

I'm not insane, my mother had me tested!