PBX Monitoring for a NOC

[bhanson184]

We are considering building a NOC. We will need to purchase a software solution that will allow us to send alarms via dial up as well as ethernet. We have been looking a ReliaTel/Tonesoft for their solution. To me it looks like the best all around choice. It can do either dial up or ethernet connectivity, it can monitor our Conversants, CMS and all our PBX's. I found another company on line but now nothing about them. It is called PBX Monitoring. Does anyone use either one of these solutions? Do you have your own NOC or other type of center? Are you using ASA for all you monitoring?

A little background, we have 16 Definity PBX's from version 3 to S8700 2.2. We have 16 Octels 200/300, 4 Conversants and 2 CMS. The product has to have the ability to except both types of connectivity. Plus we would like it to have so type of traffic reporting. We also want to be able to have specific warnings that we can determine if it should be looked at as a minor alarm in stead of just a warning. Like on some DS1 alarms.

Thanks for you help

BHanson

 

[twix79]

Have you looked at the Avaya Integrated Management Solution? We don't have it all implemented yet, but I believe it can do much of what you're looking for and is built specifically with those platforms in mind. Not exactly sure what the costs are and how they compare to the other solutions.

 

[phoneguy55]

I use my ASA to poll my G3's for alarms and down trunks. Then send any problems to my blackberry. Works good.

I have heard good things about

http://www.alarmtraq.com/

but have never used the product myself. But I am sure others hear have used it.