Hello,
Long time troll first time poster! Looking for some expert assistance!
The business I'm with would like to create a "host hotline" that will ring 8 phones at once six times, and if no answer route to a staffed operator(number) during a certain time of day and have a "closed announcement" if not in that certain time of day.
I created a cover path(73) with point 1 going to "c5"(cover group 5)
I created a cover answer group(5) with 8 stations.
I created a VDN(x1999)Host Hotline
I created a Vector(14)Host Hotline
I created a virtual station(x1998)Host Hotline that goes to cover path 73
I created a "closed" announcement(39737)
I wrote the vector, but the problem i'm having is people calling into the VDN(x1999) on all 8 ringing phones it shows the calling party's ID on the caller ID, how can I make all eight phones when ringing display the VDN name on the caller id instead?
Long time troll first time poster! Looking for some expert assistance!
The business I'm with would like to create a "host hotline" that will ring 8 phones at once six times, and if no answer route to a staffed operator(number) during a certain time of day and have a "closed announcement" if not in that certain time of day.
I created a cover path(73) with point 1 going to "c5"(cover group 5)
I created a cover answer group(5) with 8 stations.
I created a VDN(x1999)Host Hotline
I created a Vector(14)Host Hotline
I created a virtual station(x1998)Host Hotline that goes to cover path 73
I created a "closed" announcement(39737)
I wrote the vector, but the problem i'm having is people calling into the VDN(x1999) on all 8 ringing phones it shows the calling party's ID on the caller ID, how can I make all eight phones when ringing display the VDN name on the caller id instead?